Dear,
For 10 minutes now, no one not gotten their barcode labels when receiving ambient samples.
In sample reception from external sources, I can receive my samples, and they get designated to the lab for testing. But the application doesn’t print the new labels needed for CRI to process these samples.
No I’ll have to wait half an hour before I can manually print these labels (CTMS needs 30 minutes before showing the new “lab”-barcode).
Is there anything that can be done?
Kind regards,
Jolan Van Hootegem
Sample Handling Operator
Adding Glenn
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Office: +32 9 329 23 29 Mobile: +32 470 99 39 75 Email: ido@cerbaresearch.com
From: Jolan Van Hootegem
Sent: vrijdag 8 april 2022 10:33
To: BARC Safe Support
Cc: Ilse Dobbelaere
Subject: CTMS not printing lab barcode labels
Dear,
For 10 minutes now, no one not gotten their barcode labels when receiving ambient samples.
In sample reception from external sources, I can receive my samples, and they get designated to the lab for testing. But the application doesn’t print the new labels needed for CRI to process these samples.
No I’ll have to wait half an hour before I can manually print these labels (CTMS needs 30 minutes before showing the new “lab”-barcode).
Is there anything that can be done?
Kind regards,
Jolan Van Hootegem
Sample Handling Operator
Hi Jolan,
As discussed during the Teams Group Ilse created, the problem was identified as a DNS issue caused by an update made earlier today by IT Infra which had as a consequence that there was no more connection from CTMS to Mirth starting around 10:18 when the last order came in. We were unaware of this change and issue until it was reported to us by you and Ilse.
The problem was resolved after IT Infra reverted the configuration in the DNS settings.
Kind regards
Kevin
Dear,
We have tried on logging off and doing reception on different PC’s and accounts. Noone is getting their labels at this point. This is holding all samples back. If we need to print all labels manually, this delay will increase by a lot.
Can this be looked into asap, please.
Thanks in advance,
Jolan
From: Ilse Dobbelaere
Sent: vrijdag 8 april 2022 10:34
To: Jolan Van Hootegem
Cc: BARC EU Samplehandling Operators
Subject: RE: CTMS not printing lab barcode labels
Adding Glenn
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|
Office: +32 9 329 23 29 Mobile: +32 470 99 39 75 Email: ido@cerbaresearch.com
From: Jolan Van Hootegem <jvanhootegem@cerbaresearch.com>
Sent: vrijdag 8 april 2022 10:33
To: BARC Safe Support <barcsafe.support@cerbaresearch.com>
Cc: Ilse Dobbelaere <ido@cerbaresearch.com>; BARC EU Samplehandling Operators <sho@cerbaresearch.com>; BARC EU Samplehandling Coordinators <shc@cerbaresearch.com>
Subject: CTMS not printing lab barcode labels
Dear,
For 10 minutes now, no one not gotten their barcode labels when receiving ambient samples.
In sample reception from external sources, I can receive my samples, and they get designated to the lab for testing. But the application doesn’t print the new labels needed for CRI to process these samples.
No I’ll have to wait half an hour before I can manually print these labels (CTMS needs 30 minutes before showing the new “lab”-barcode).
Is there anything that can be done?
Kind regards,
Jolan Van Hootegem
Sample Handling Operator
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